FAQ – Synapse

Welcome to our Help Center! Find fast answers below regarding the AI’s profit-maximizing capabilities, account security, pricing, and our financial education program. If you can’t find what you need, please contact our support team!

Trust and Security

How do you protect my financial data?

We use equivalent to banking tier security as well as 256-bit AES encryption to protect all information. In addition to using Multi-factor authentication for all sign ins, we also do not store your full bank login credentials, only accessing through secure API’s that you set up originally.

Can this app withdraw money from my accounts?

No the app only has access to your data in read only mode. The account owner is the only person who can initiate transactions or trades with the linked accounts.

How is this data kept separate from the AI’s learning process?

We use a process called anonymization and aggregation. Your personal identity and any signifying markers are stripped from the data of the account and only that data is sent through the AI’s models. The Ai then is able to pick up on any financial patterns and trends while identifying information is kept confidential.

AI and Functionality

How does the AI maximize my profits?

Our proprietary AI works in three specific ways: Opportunity Identification, Risk Modeling, and Personalized Education. Our AI is able to constantly analyze your income, spending, and investments to identify underperforming areas and suggest specific actions while also modeling these actions against thousands of different scenarios. Being ahead of the game is half the battle while the AI is making these calculations they are also putting in effort teaching financial concepts and the fundamentals behind why the decisions are being suggested in the first place. Overall, this AI tries to teach you to be a better investor on your own, while also recognizing patterns to help out in the short term.

Is the AI a substitute for a human financial advisor?

To put it simply, No. Our AI provides data driven insights and personalized recommendations to empower self-directed finance. However, it is not a fiduciary and cannot provide personalized tax, legal, or wealth management advice. Always consult a qualified professional before making major financial decisions.

Account and Education

What is included in the educational content?

Our lessons are structured by financial skill level (Beginner, Intermediate, Advanced) and cover a number of topics from fundamentals and investment analysis to debt optimization and market psychology. The content is dynamic, meaning our AI prioritizes lessons that are most relevant to your current goals and financial activity.

How much does the app cost?

We offer a free basic tier that includes limited tracking and educational content. Our Premium tier offers full access to all of the financial tracking functions and risk modeling our AI can offer, as well as the entire library of educational resources, all for a subscription fee of $14.99 a month. Please head to our description of services page to see price breakdown for monthly versus annual descriptions.

How do I link my bank and investment accounts?

Through our third-party integration partner (Plaid). This is a fast and encrypted process where you enter your credentials on the partner’s secure, bank authorized platform and the authorization is approved on our app. We never see or store your bank's login information.